Once an order is confirmed, Morning Crate will not accept any return or refund requests.
However, in the case of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to everyone.
In the case of a Damaged Product:
- Report the issue within 2 hours of delivery by calling or WhatsApping us at +91 7838383638.
- Please share your registered mobile number, product name, and clear photos or video showing the damage.
- The claim will be reviewed and verified by our team.
- We will be happy to re-send and replace the product(s) promptly and we will work with you to provide a fair solution.
In case of Missing Product:
- Please report a missing delivery within 4 hours of the expected delivery time by calling or WhatsApping us at +91 7838383638.
- Please share your registered mobile number and order details.
- We will verify the delivery status with our delivery team and investigate the issue.
- If the order is confirmed as missed due to an issue at our end, we will arrange a suitable resolution.
In case of Spoiled Product:
- Report the issue within 2 hours of delivery. Please notify us by calling or WhatsApp us at +91 7838383638.
- Share the required details. Your message should include:
- Registered mobile number
- Name of the product ordered
- Clear photographs or a video showing the issue
- We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in our preparation process.
- However, we will work with you on providing a fair solution in case of genuine spoilage during delivery.
- Product will be replaced after due investigation and diligence.